INSTITUTE OF DIRECTORS

• Winning by design

• A new breed of seed capital is redefining the way start-ups develop

• WL Gore's fabric of success

• The 10 worst customer service errors

HAVE YOUR SAY >Add your comments

Jane Simms >Hang on to heritage when you revive a famous brand

Debate >Is market research a waste of money?

Cary Cooper >Bosses must be more resilient

Iqbal Wahhab >Why I changed my attitude towards customer service

Richard Cree >How good are you at coping with change?

In the february issue of the magazine - to subscribe call 020 7766 8866

People Sam Smith, the only female boss of a London-based stockbroker, on glass ceilings; business angel Julian Ranger talks exits; former investment banker Kam Takhar turns to care homes; Malcolm Craig's stock options; John Sachs on media challenges. Plus, Comtec's Isabella Moore and Sophie Howe
Travel New York
Top tips 10 ways to improve your presentation skills
Business clinic InternStar

Jane Simms Earning too much money is a recipe for unhappiness
Cary Cooper Bonuses are not the only way to attract or retain talent
Debate Do employers have the right to interfere in office romances?
Your letters
Iqbal Wahhab How business can help rehabilitate ex-offenders
John Elkington The climate challenge is resulting in radical suggestions

Employment What help is available for the jobless young, and over-50s?
Recruitment When the market recovers, companies need to know where to search for the best talent
Profile In an attempt to beat his land speed record, Richard Noble is relying on his savvy, wondrous science and a bunch of inquisitive school kids
Energy How companies should prepare for the introduction of the CRC Energy Efficiency Scheme in April
Company profile In most firms, a flat structure is a pipe dream. Not at WL Gore, which has been empowering its happy employees for 50 year
Director training How is management and leadership education coping with the recession environment? Director speaks to the experts to find out

Dining Flight BA001
Film Nicolas Barber looks at this year's Academy Awards contenders
Exhibitions Van Gogh and Charlie Chaplin